FAQ

Who are Preloved Charlies and what do they sell?

We are a curated Vintage Store store based in Wellington, NZ! We sell vintage clothing and accessories primarily from the 1990’s and early 2000’s

Do you sell on consignment (behalf of other people)?

We don't offer consignment as we hand pick every item in our store.

Do you take donations?

We don’t take donations as we hand pick every item in our store.

Will you buy items off people?

It depends on the item! If you are interested in selling an item that fits in our aesthetic please feel free send us an email (hello@prelovedcharlies.co.nz) or DM on instagram with photos and how much you are looking for per item for us to evaluate.

What is the hiring process/Are you hiring?

When we hire we post across all our social media pages (@preloved.charlies)! The information for roles available will be in the captions of the posts.

What are your store's hours?

Our store hours are as below:

  • Monday: 11-5
  • Tuesday 11-5
  • Wednesday 10-5.30
  • Thursday 10-5.30
  • Friday 10-5.30
  • Saturday 10-5.30
  • Sunday 11-5

(Public holidays and special events may change these)

How do I cancel my order?

If your order has not been dispatched: Get in contact with us ASAP.

If your order has been dispatched: We cannot offer a cancellation of order but get in contact with us and we will do our best to sort out a solution.

How can I track my order?

Once your order has shipped, we will provide you with a tracking number and a link to the carrier's website where you can track the progress of your package. You will also receive updates via email or SMS as your package moves through the shipping process.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over a certain amount. Please see our Shipping Policy page for more information

https://prelovedcharlies.com/policies/shipping-policy

How long does it take to receive my order?

Delivery times vary based on your location and shipping method selected during checkout. Generally, orders are processed within 1-2 business days and shipped within 3-5 business days. Please see our Shipping Policy page for estimated delivery times

https://prelovedcharlies.com/policies/shipping-policy

Can I change my shipping address after placing an order?

If you need to change the shipping address after placing an order, please contact us ASAP. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed and shipped.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. However, shipping fees and delivery times may vary depending on your location and the shipping carrier used. Please see our Shipping Policy page for more information.

https://prelovedcharlies.com/policies/shipping-policy

What payment methods do you accept?

We accept several payment methods, including credit cards, debit cards, Afterpay and PayPal.

Do you have a size chart?

No, we do not have a size chart as all or pieces are one of a kind, we offer measurements and an estimated AU size for each garment in the written listings.

How do your measurements work?

Each measurement is slightly different per garment: please note our measurements are done as a flat-lay.

  • Tops/Jackets/Dresses : Width is pit to pit, length is pit to bottom.
  • Pants/Shorts: Width is the waistband, length is inseam (crotch to ankle).
  • Skirts: Width is the waistband, length is the full length of skirt.
  • Belts: Width is the widest point of belt, length is from buckle to first hole.
  • Bags: Width is widest point, length is the height of the main compartment.
  • Shoes (depending on style): Width is the calf area (boots only), length is the toe to heel, we may add height measurements for heels.

Can I return my order?

All returns and refunds information is linked below 

https://prelovedcharlies.com/policies/refund-policy