Tell us what's up?

Frequently Asked Questions

  • Delivery estimates vary from country to country, for more information please visit our shipping policy page.

    Shipping Policy

  • When we hire, we post across all our social media (@preloved.charlies) — role info is in the post captions and how to apply. 

  • We don't offer returns for change of mind. See our full Returns & Refunds policy for details.

    Returns Policy

  • Credit card, Debit card, Afterpay, Shop Pay and PayPal and more. 

Our store

Location & hours

120 Victoria Street, 6011, Wellington NZ

Mon: 11:00 - 5:00
Tue: 11:00 - 5:00
Wed: 10:00 - 5:30
Thur: 10:00 - 5:30
Fri: 10:00 - 5:30
Sat: 10:00 - 5:30
Sun: 11:00 - 5:00

566 Emerson Street, Palo Alto

Mon - Fri: 8am - 5pm

Sat: 10am - 6pm

Sun: 12pm - 6pm